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Internet Sales Policy

Buy from your local Authorized Valor dealer!

Our Miles and Valor dealers are very important for good customer service. Your local authorized dealer provides qualified installation and aftermarket service. It is the responsibility of the selling dealer to administer our warranty program and service. Other Miles and Valor dealers are not responsible for warranty and service of products other than those they sell and install. If you purchase from an out of state/province dealer - warranty and service may be very difficult for that dealer to provide.

Should you buy cash & carry over the Internet, you cannot be assured of a qualified, safe installation or aftermarket service. You may be left with hidden costs if the vendor is not able to properly install or service your fireplace. We spend a great deal of time training our dealers to provide the best possible installation and service. Please deal with your local authorized Miles and Valor dealer.

We want to ensure that owning a Valor fireplace is a truly enjoyable experience and dealer service is a key part of the story.

For your convenience we list our dealers using a zip or postal code search on this website, or you can contact us at milesfireplaces.com or call us a 1-800-GO VALOR to find the dealer nearest you.

Thank You.

Miles Industries